Updates, backups, security and speed handled every week and every month, with a written report showing exactly what changed. No emergencies. No surprise invoices.
What actually happens
Most maintenance pages say a site will be “kept secure and up to date” and leave it there. Here is the actual cadence a Central Florida business gets on a HiXFi care plan, so you can compare it against whoever you are paying today.
Next 13 weeks90 times
If the site stops answering, the alert reaches us, not you. Most owners find out their site is down from a customer, and that is usually hours of lost calls.
Updates are staged and checked before they reach your live site. If one breaks a layout or a form, we roll it back and solve it properly rather than leaving you to find it.
The real test
This is the question worth asking any maintenance provider, because it is the only one answered by what they do rather than what they wrote. Monitoring runs around the clock; support hours are Monday to Friday, 9 to 6 Eastern.
The site is checked continuously and a failed check pages us directly. You do not need to notice, and you should not be the one reporting it.
The alert reaches us, not youThose three look identical to a business owner and need completely different fixes. Because we also run networks and managed IT, we are not stuck emailing a host and waiting.
Site, host or domainDaily offsite backups, kept for 30 days, mean there is always a recent copy to go back to, not an experiment at eleven at night.
A clean restoreIn plain language, in the monthly report, without having to chase anyone for it.
In plain languageCare plans
Every plan covers updates, security scanning, backups, uptime monitoring, speed work and support. What changes is how often, how much content we write, and how fast we answer.
Keep the site protected, fast and running without lifting a finger.
$350/month
For a site that should be actively improving, not just staying online.
$650/month
For a website that has to drive growth every month.
$1,250/month
New: a free website redesign with any plan. See the offer
Preventing a hack costs far less than cleaning one up: one emergency malware cleanup usually costs more than several months of coverage, before counting the enquiries lost while the site shows a browser warning. That is the whole argument for a plan, and it is the only argument we make.
Which plan fits?
Compare your options
Website maintenance in Florida runs from a plugin that updates itself to an agency retainer. The difference is not the updates, which all of them do. It is testing, restores, and who is on the hook when something breaks.
| Plugin auto-updaterAbout $50/mo | Freelancer, as neededHourly | HiXFi care plan$350 to $1,250/mo | Agency retainer$2,000+/mo | |
|---|---|---|---|---|
| Who applies updates | Software, automatically | A person, when you ask | A person, on a schedule | A person or a team |
| Tested before they reach your live site | No | Sometimes | Yes, on a staging copy | Usually |
| Backups | Depends on the plugin | Rarely checked | Daily, offsite, kept 30 days | Varies |
| Who notices when the site goes down | You, from a customer | You, then you call them | We do, from monitoring | They do, usually |
| Hacked-site cleanup | Extra, if offered | Billed by the hour | Quoted up front, caught early | Usually included |
| Host, domain and network problems | Not covered | Sometimes | Diagnosed, we also run IT | Often referred out |
| Monthly written report | Automated email | Rarely | Yes, on every plan | Yes |
| Content and SEO work | None | Billed separately | On Managed and Premium | Yes, most of the fee |
| Commitment | Monthly | Per job | Month to month | Often 6 to 12 months |
Market ranges are typical Florida pricing, not quotes from any named company. Ask whoever you use today the same nine questions.
Where we work
Most of our maintenance clients are within an hour of Orlando. Being local matters less for the updates and more for everything around them: we can stand in your shop, look at the till, and understand what the website is actually for.
Retail, trades, auto shops and food businesses across Orlando, Kissimmee and Orange County. Care plans, managed IT and networks from one team, which means one phone number when something breaks.
Lake Mary, Sanford, Altamonte Springs, Oviedo, Longwood and Winter Springs. Close enough that an on-site visit is a short drive rather than a scheduling exercise.
Clearwater, St. Petersburg and Tampa. Maintenance, hosting oversight and search work are handled remotely, which is how maintenance should work anyway.
Questions
Something else? Ask us directly or call (321) 448-4318.
Our plans run $350 per month for Essential, $650 for Managed and $1,250 for Premium. Across the Florida market you will see anything from $50 per month for an automated plugin updater with no human attached, up to $2,000 and beyond for agency retainers bundling significant content and campaign work. The useful question is not the number, it is what happens when something breaks and who picks up.
Every plan includes core, plugin and theme updates, security scanning, backups, uptime monitoring, speed work, support and a written monthly report. Managed adds two SEO blog posts and up to five content updates a month, with requests acknowledged within one business day. Premium adds weekly updates, four blog posts, up to ten content updates, advanced security monitoring and requests acknowledged within four business hours. Support hours are Monday to Friday, 9 am to 6 pm Eastern; monitoring runs around the clock.
If your site is brochure-only, never changes and generates no enquiries, probably not. If customers find you through it, then yes, because the failure modes are expensive and silent. WordPress sites are compromised overwhelmingly through known vulnerabilities in outdated plugins, and a site that has drifted for a year is slower, less visible in search and one bad update away from a bad week.
Daily malware scanning and plugin vulnerability checks make it rare, and when something does get through, monitoring usually shows us before a customer does. Malware cleanup and emergency recovery sit outside the monthly plan and are quoted separately, and we tell you the cost before any work starts. The daily offsite backups the plan pays for are what keep that job short.
Yes, and most of the sites we maintain were built by someone else. We start with a full health check and fix the urgent issues up front, before the plan settles into its normal rhythm. If we find something that makes the site genuinely unsafe to maintain as it stands, we will tell you plainly rather than take the monthly fee and hope.
No long-term lock-in. Plans run month to month. If we are not worth the fee you should be able to stop, and knowing that keeps us honest.
Both. Updates, monitoring and backups are done remotely for every client, which is how maintenance should be done. For businesses in Orlando, Lake Mary, Sanford, Winter Park, Kissimmee, Altamonte Springs and Oviedo we can also come on-site, which matters when the problem turns out to be the network, the hosting account or a point-of-sale system rather than the website itself.
Yes. Businesses in Tampa, St. Petersburg, Clearwater and the rest of Florida get the same three plans, delivered remotely with the same response commitments. Nothing about a maintenance plan needs us in the room.
Security fixes as soon as a vulnerability is published for something you run, and everything else at least monthly. Most sites we take over are months behind on at least one plugin. Weekly updates make sense for busy sites with many plugins, which is why Premium runs them weekly. Either way, every update should be tested on a copy first: the update that silently breaks your contact form costs more than the one you skipped.
No. Hosting is the server your site lives on. Maintenance is the work of keeping the software on it updated, secure, backed up and fast. Many hosts sell managed WordPress that covers core updates and server backups but not plugins, testing, restores or fixing what breaks. We work with the hosting you already have, or recommend a move if it is holding the site back.
Yes. WooCommerce runs on WordPress, so stores are covered by the same plans. Updates are staged and checked before they reach your live store, with the checkout tested first, because a broken checkout costs sales the same day.
We're based in Orlando and look after sites across Florida, from Seminole County to Tampa Bay and Clearwater. Maintenance is done remotely, so where you are in the state makes no difference to the service.
We maintain WordPress, Shopify and custom platforms we have built. If you are on a closed website builder such as Wix or Squarespace there is genuinely less to maintain, and we will tell you if a plan would not earn its keep.
Run the free audit first. It takes about a minute and tells you whether you need a plan or just a couple of fixes.