Managed IT & helpdesk
From email problems to printer issues, we're your team's go-to helpdesk, with proactive monitoring so most problems never reach you.
Managed IT services in Orlando & Central Florida IT that just works.
We're your on-call IT team: proactive support, business networks, cybersecurity, and cloud, all managed for one predictable monthly price. No break-fix surprises, no runaround.
HiXFi Health All systems healthy
- Network & Wi-FiOnline
- Security & threatsProtected
- BackupsCurrent
- Devices & updatesUp to date
- Support desk24 / 7
Monitored & managed from the HiXFi appChecked just now
- From $1,750
- Per month, month to month
- <1 day
- Proposal turnaround
- 4 hrs
- Longest response, any plan
- Local
- Central Florida based
Installed. Managed.
Powered by UniFi. Delivered by HiXFi.
Every piece of your network, from the firewall to the last camera, designed for your space, installed by us, and watched around the clock from the HiXFi app. Tap any part of the map.
What we install & manage
Wi-Fi
Business-grade Wi-Fi for staff and guests, kept apart from the systems that run the business, designed and installed for your space.
- Internet: Your connection, watched around the clock. When something drops, the alert reaches us, not you.
- Gateway & firewall: Advanced protection, backups, and monitoring that keep your business secure and help you meet industry compliance standards.
- Switching & VPN: From Wi-Fi and VPN setup to full network deployments, we design and maintain reliable, secure infrastructure built on UniFi.
- Wi-Fi: Business-grade Wi-Fi for staff and guests, kept apart from the systems that run the business, designed and installed for your space.
- Cameras: Business-grade camera systems, installed and managed, viewable from anywhere alongside your network.
- Door access: Door access for the people who should get in, installed and managed with the rest of your network.
- Computers & POS: Windows, Mac, mobile devices and the point of sale, on a secure network, with a helpdesk your team can call when something stops working.
- Cloud, email & backups: Cloud email, file storage, and collaboration tools set up and managed, so your team works securely from anywhere.
IT solutions
What we take off your plate.
One team for everything IT, so email problems, printer jams, security, and infrastructure aren't your job anymore.
Cybersecurity & compliance
Advanced protection, backups, and monitoring that keep your business secure and help you meet industry compliance standards.
Networking & Wi-Fi
From Wi-Fi and VPN setup to full network deployments, we design and maintain reliable, secure infrastructure built on UniFi.
Cameras & access
Business-grade camera systems and door access, installed and managed, viewable from anywhere alongside your network.
Cloud, email & storage
Cloud email, file storage, and collaboration tools set up and managed, so your team works securely from anywhere.
Websites & web apps
We build and maintain fast, secure websites and custom platforms, and keep them running once they're live.
Website designPlans and pricing
Managed IT from $1,750 a month.
Three flat monthly plans, month to month, with a lower rate on annual agreements. Support runs Monday to Friday, 9 to 6 Eastern, and after-hours emergencies are billed by the hour. The free assessment tells you which plan fits before you sign anything.
Essential
Small teams that need a reliable helpdesk and healthy machines.
- Response within 4 business hours
- About 8 hours of routine support a month
- Endpoint protection, patching and cloud backup
- Microsoft 365 and email support
Managed
Teams whose day stops when the technology does.
- Response within 2 business hours
- About 20 hours of support a month
- Business software and vendor coordination
- Everything in Essential
Premier
Established businesses that need longer hours and on-site time.
- Priority response within 1 business hour
- Mon to Fri 8 to 8 ET, Saturday 9 to 2
- Up to 4 hours on-site a month
- About 40 hours of support a month
Get a proposal with your exact price, usually within one business day.
Why managed IT
Fixing things after they break costs more.
Most businesses only call for help when something's already down, and emergency fixes are expensive and reactive. Proactive coverage flips that. Read the full comparison of managed, in-house and break-fix IT.
- 01
Less downtime
Monitoring watches your systems around the clock and patches go on a schedule, so most issues are caught before they interrupt your day.
- 02
Predictable cost
One flat monthly price for your whole IT stack, month to month, with no hourly invoices for everyday support.
- 03
One team for it all
Network, security, cloud, cameras, and support under one roof, so nothing falls through the cracks between vendors.
How we get started
Up and running in four steps.
No long contracts to sign before you know the plan. We learn your setup, then take it from there.
- 01
Free assessment
We review your current setup, tools, and the things that keep breaking.
You get: a clear picture of what you have - 02
Clear plan
You get a no-jargon proposal with flat monthly pricing, no surprises.
You get: one flat monthly price - 03
Smooth onboarding
We document, secure, and standardize everything, with zero downtime.
You get: a documented, secured setup - 04
Ongoing coverage
Proactive monitoring and support, month after month, all from one team.
You get: one team to call
Who we work with
Built around how your business runs.
Small teams without an IT department, across Orlando and Central Florida. The network, the cameras and the website, with one number to call.
01
Restaurants
Reliable guest Wi-Fi, a secure POS network, and security cameras, installed and managed.
02Retail stores
A secure, reliable network for your point of sale, inventory, and guest Wi-Fi, plus cameras for loss prevention you can view from your phone.
03Auto shops
A secure network for your systems and business-grade cameras, installed and managed, viewable anywhere.
Why HiXFi
A local team, security-certified.
We're based in Central Florida and provide on-site support across Orlando and the surrounding area, plus fast remote support anywhere. Our team holds CISSP, CISA, and CCSP certifications, so security is designed in, not added later.
- Since 2020
- Central Florida based
- 1 to 4 hrs
- Response, by plan
- Month-to-month
- No long-term contracts
- Flat rate
- Predictable pricing
Security-certified team
- CISSP
- CISA
- CCSP
- Security+
- CySA+
- PenTest+
How much does managed IT cost?
Managed IT plans start at $1,750 a month for small teams, month to month, with a lower rate on annual agreements. The price depends on how many people and devices are covered and how fast you need answers. After a free assessment we send a proposal with your exact monthly price, usually within one business day.
What's included in managed IT?
Helpdesk support, monitoring, endpoint protection, patching, cloud backup for files and email, Microsoft 365 administration and network management, one team for all of it, so nothing falls between vendors. Higher plans add more support hours, faster response, business software support and on-site time.
Do you support both Windows and Mac?
Yes. We support Windows, Mac, mobile devices, cloud email, and the everyday apps your team relies on.
Do you offer on-site support in Orlando?
Yes. We're based in Central Florida and go on-site across Orlando, Winter Park, Lake Mary, Sanford, Altamonte Springs, Oviedo and Kissimmee for installs, networks, WiFi and cameras. Our Premier plan includes up to four hours on-site every month, and remote support covers everything else.
Can you take over from our current IT provider?
Absolutely. We manage the transition, document your environment, and keep everything running smoothly during the switch, so there's no gap in coverage.
How fast do you respond?
Within 4 business hours on Essential, 2 business hours on Managed and 1 business hour for priority requests on Premier. Support runs Monday to Friday, 9 am to 6 pm Eastern, with longer hours and Saturdays on Premier. After-hours emergencies are handled at an hourly rate. Proposals usually go out within one business day.
Do I need managed IT if we only have a few employees?
Often, yes. Small teams rarely have anyone whose job is IT, so problems land on the owner or the most technical employee. If your team loses hours to email issues, WiFi drops or unpatched laptops, or you have no tested plan for a stolen or failed computer, a flat monthly plan usually costs less than the time and risk it replaces.
Is there a long-term contract?
No. Every plan is month to month. Annual agreements are available at a lower monthly rate if you prefer them, but they are optional.
Worth a read
Managed IT, explained plainly.
Short guides for owners deciding how to handle IT. All articles.
Your business needs IT that works.
Tell us what you're running and we'll put together a clear, no-jargon plan, usually within one business day.